Friday, October 03, 2008

Worst Customer Service

If there's ever an award for the worst customer service, it should go for Friendster. I have sent them many feedback and comments, and reported problems, but they have never cared enough to get their fingers on the keyboard to answer my feedback and problems personally. All they would do is sit there with one hand on the mouse, and copy/paste one of the pre-fabricated answers. And those answers sometimes don't even relate to the problem I'm reporting.

Are they really a lazy bunch of snobs?

And I have made some really useful suggestions in the past two years, but even now, they have never implemented any of them. They are wasting their time in useless stuff like Applications. Friendster, oh dear, stop copying MySpace and Facebook and start doing something useful like giving users what they want!

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